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Questions to Ask Before Hiring an Appliance Repair Service in Scottsdale

Appliances are an essential part of our everyday life. In Scottsdale, sweltering summers make residents depend more on their air conditioners and refrigerators, among other home appliances, to beat the heat. Occasionally, a home appliance will break down; when it does, attempting a DIY may worsen the problem, void your warranty, or cause an electrical accident. Thankfully, there are over 650 home appliance repairers in the Phoenix-Mesa-Scottsdale area ready to help with any kind of problem.

Before you hire an appliance repair technician in Scottsdale, it is vital to ask the following questions to ensure you pick the best person for the job:

What Do I Need to Know Before Hiring an Appliance Technician in Scottsdale?

Appliance technicians are highly skilled professionals specializing in troubleshooting, servicing, and repairing various home appliances such as refrigerators, ovens, AC units, dishwashers, washing machines, and dryers. While there are no specific licensing requirements for appliance repair in Scottsdale, some technicians may need to obtain a state-issued contractor's license if they provide certain repair services, such as AC unit repairs costing over $1,000.

Professional appliance technicians typically focus on specific types of appliance repair, including the following:

  • Product-based specialization: These technicians specialize in repairing appliances from specific manufacturers like Whirlpool, KitchenAid, Samsung, Kenmore, LG, Frigidaire, and Maytag.
  • Appliance-based specialization: These technicians specialize in repairing specific types of appliances such as refrigerators, AC units, ovens, washing machines, and garbage disposers.
  • Energy source-based specialization: These technicians specialize in repairing appliances that use specific energy sources, such as electric-powered, gas-powered, solar-powered, or hybrid/dual-fuel appliances.
  • Size-based specialization: These technicians specialize in repairing large appliances typically found in commercial and industrial facilities.

The average life expectancy of major home appliances can vary depending on the make, model, and usage. Here are approximate lifespan ranges for some commonly used appliances in Scottsdale:

  • Refrigerators: 10 – 13
  • Freezers: 10 -15
  • Washing Machines: 9 - 10
  • Dryers: 10 – 13
  • Dishwashers: 8 – 10
  • Microwave Ovens: 8 – 10
  • Ranges/Oven Hoods: 10 – 16
  • Garbage Disposers: 10 – 12
  • Compactors: 6 – 7

Regardless of the age of your appliance, certain situations always call for the services of professional appliance technicians. These situations include the following:

  • You hear unusual sounds coming from the appliance
  • There is unexplained moisture in or around the appliance
  • There are burning smells emanating from the device
  • There is a noticeable increase in energy consumption when using the machine
  • General malfunctions or issues with the appliance

Are You Licensed as an Appliance Repair Technician in Scottsdale?

Appliance repair technicians in Scottsdale must hold a state-issued contractor license issued by the Arizona Registrar of Contractors (ROC) to bid for or provide appliance repair services valued at $1,000 or higher that involve the following:

  • Fixing and servicing heating, cooling, ventilation, and refrigeration appliances such as AC units, refrigerators, and freezers
  • Altering or modifying electrical wiring
  • Installing, maintaining, and repairing appliances powered by natural gas, propane, or other gaseous fuels, such as gas cooktops, ranges, and stoves. (Notice that licensing is mandatory for these types of services, regardless of the total value of the task to be performed)

The specific license classifications, endorsements, and requirements for Scottsdale appliance repair technicians who wish to obtain these state-issued licenses vary depending on the nature of the services they intend to offer. For instance, technicians who intend to repair, service, or maintain appliances that contain refrigerants (such as refrigerators, freezers, and air conditioners) must be certified by an EPA-approved organization.

Hiring an appropriately licensed technician for your appliance repair needs ensures that the repairs will be conducted professionally and competently. You can determine the necessary licensing endorsements for your specific appliance repair work by contacting the ROC at (602) 542-1525 or (877) 692-9762. You can also confirm if this agency has appropriately licensed your prospective appliance repair technician through its Contractor Search platform.

What Rates Do You Charge for Appliance Repairs in Scottsdale?

The cost of appliance repairs in Scottsdale can range from $50 to $700; this includes the cost of necessary replacement parts and technician labor charges which range from $50 to $150 per hour. Other factors that typically impact Scottsdale's appliance repair prices are as follows:

  • The nature of the problem
  • The type, make, and model of the appliance
  • The urgency of the repair
  • Accessibility to the appliance

The following are cost estimates for fixing some common appliances in Scottsdale:

$50 - $450
$105 - $515
$50 - $450
$80 - $425
Room AC Units:
$80 - $850
$90 - $450
$80 - $350
$60 - $370
$120 - $300
Garbage Disposals:
$50 - $200
Trash Compactors:
$50 - $235
Water Dispensers:
$55 - $350
Ice Makers:
$125 - $250

We recommend comparing cost estimates from several appliance repair technicians to make your hiring selection; this will give you a more realistic picture of current market rates and prevent you from being taken advantage of by dishonest technicians. Always do your due diligence on any prospective technician; never base your hiring decision solely on low rates.

Are You Certified by the Manufacturer to Repair This Appliance?

Factory certification (sometimes called factory authorization) is a designation given to technicians by appliance manufacturers, signifying that these technicians have undergone background checks, received specialized training, and been approved to provide advanced services for the manufacturer's range of products. While hiring factory-certified appliance repair technicians may come at a slightly higher cost, doing so has several benefits that may justify making this investment:

  • Warranty Protection: Hiring a factory-certified technician guarantees that your appliance's warranty will not be voided.
  • Direct Manufacturer Support: Factory-certified technicians have access to technical and administrative support directly from appliance manufacturers, which can be valuable when encountering complex or unique repair situations.
  • Expertise and Up-to-date Knowledge: Factory-certified technicians have extensive knowledge and experience in fixing specific appliance brands and are up-to-date on the latest diagnostic and repair techniques.

Nevertheless, you shouldn't dismiss appliance repair technicians without a factory-certification designation as inexperienced, as some manufacturers only offer limited opportunities for factory certification within a particular area. Many professional appliance repair technicians receive training and certifications from regional trade schools and reputable organizations, like the International Society of Certified Electronics Technicians (ISCET), making them qualified to provide quality services. Whatever the case may be, always verify your preferred technician's credentials before committing to them.

Do You Replace Parts with Original Equipment Manufacturer (OEM) Parts?

OEM (Original Equipment Manufacturer) parts are components produced by the original appliance manufacturer; they are generally known for their higher quality, durability, and appliance compatibility when compared to generic parts, which are produced by companies other than the original manufacturer. In addition, using OEM parts ensures that any existing warranties on your appliance remain valid. As such, confirming that your prospective appliance repairer will use OEM parts for your repair is crucial when negotiating appliance repair services in Scottsdale. Although OEM parts may have a higher price tag than generic alternatives, they are a more cost-effective choice in the long run.

While OEM parts are always preferable for appliance repairs, sometimes you won't be able to obtain the necessary parts directly from the appliance manufacturer or through alternative sources like local supply shops or online marketplaces. In such cases, you may need to resort to using generic parts.

Regardless of the type of parts used, requesting a warranty from your appliance repair technician is essential; this assures you that the repair job will be done professionally, competently, and with quality materials. Ensure that the warranty covers their workmanship and the materials used, whether OEM or generic.

Will My Home Warranty Cover the Cost of Repairing the Appliance?

Home warranties are service agreements that cover damages to home appliances (like built-in microwaves, dryers, washers, ovens, and cooktops) caused by normal wear and tear and subsidize the cost of repairing or replacing them under these circumstances. These warranties typically have a predetermined duration, usually one year, and can be renewed annually.

Notice that home warranties differ from home insurance. Home insurance covers damages to your home and personal belongings caused by unforeseen events, whereas home warranties specifically focus on particular appliances.

While home warranties primarily cover issues arising from normal wear and tear, some may also offer coverage for damages resulting from improper maintenance or repairs. Be aware that standard home warranties generally do not cover pre-existing faults, appliance misuse, or improper installation. So, always review the terms and conditions of a home warranty carefully before purchasing it.

Are You a Fully Insured and Bonded Scottsdale Appliance Technician?

Insurance coverage is a crucial aspect to consider when searching for appliance repair services in Scottsdale; hiring an uninsured appliance technician can leave you responsible for any injuries or property damage that may occur during the appliance repair process. Thus, you should always confirm that your prospective appliance technician carries general liability insurance (and workers' compensation insurance for their employees, if applicable). You can do this by requesting a copy of their insurance certificate and authenticating this document with the relevant issuer.

Be aware that appliance technicians in Scottsdale with state-issued contractor licenses must have a contractor's bond filed with the Arizona Registrar of Contractors (ROC). The specific bond amount varies based on the technician's license classification and anticipated volume of work and ranges from $4,250 to $100,000. Contact the ROC at (602) 542-1525 and (877) 692-9762 for more information on the mandatory bond requirements for state-licensed appliance technicians in Scottsdale.

How Do I Resolve Any Issue I Have with Appliance Repair Services in Scottsdale?

Scottsdale's primary consumer protection agency is the Arizona Attorney General's Office. You may address any issues you have with appliance repair services in the city by contacting this office online and file complaints by completing and submitting a consumer complaint form via email, fax to (602)-542-4579, or mail to the following address:

Office of the Attorney General
Consumer Information and Complaints
2005 N Central Avenue
Phoenix, AZ 85004